For your
customer
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For your organisation
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Test performance standards that
focus on quality of patient care
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Assurance that your services meets
or exceeds the quality health
standards available in Malaysia and
recognized internationally.
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Confidence that you focus on quality
care, safety and services excellence
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trust in your staff's ability to
respond appropriately to their needs
and to protect customer's rights.
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Security in the knowledge that
quality systems are in place to
identity and remedy health problems.
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- Comprehensive and structured
analysis of performance
- Enhanced teamwork, staff
satisfaction and staff morale
- A broad based improvement in
delivery of services
- Reduced re-work and
rectifications, since things are
done right the first time and every
time
- Better outcomes of care
- reduced risk and medical defence
costs
- Greater client satisfaction
- Enhanced public image and
competitive edge
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For the people
working in your organisation |
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For the people who fund your
organisation |
- A valuable learning experience
through self-assessment, reflection
and challenge to tradition
- Empowerment to improve the
processes and change current
practices in delivery of care
- Provision with the right tools
and new techniques for quality
services
- Being part of a client-focused
team to achieve service excellence
- Equipping with a rigorous
approach to continuous improvement
- Sharing knowledge through a
nationwide network of quality health
providers
- Esteem and endorsement by peers
and the public for a conscious and
active effort in maintaining high
professional standards.
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- Confidence that your
organization is client focused.
- Assurance that your organization
operates according to industry
standards and meets international
safety standards.
- Success and sustainability of
business through quality outcomes
- Confidence that risk is
minimized and managed to create
better shareholder value.
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