Our
Values
Integrity & Equity
evidenced by
good governance, effective planning and
professional management
Excellence through
continuous process evaluation and best practice
at all times
Excellence
through
continuous process evaluation and best practice
at all times
Teamwork
through good
leadership, nurture of human capital, ongoing
consultation and smart partnerships with
standard setting and accreditation
Customer
centered
through always striving to meet the quality and
safety expectations of clients and consumers
Professionalism
through evidence
based decision making which effectively and
efficiently meet the needs of all clients and
stakeholders
Assure
Safety
by ensuring safe work facility and environment
compliant with legal and statutory requirements
Our Goals 2004 - 2010
1. STRATEGIC DIRECTIONS, GOVERNANCE AND
MANAGEMENT
MSQH is recognised as a quality
organisation with the culture, capabilities and
effective internal system to adress the current
and future needs of its members and stakeholders
in setting standards and accreditation of
healthcare facilities and services
- Clearly defined quality philosophy and
management system to fulfill its current and
future role,
- Strengthen collaboration and
partnerships with key agencies which are
involved in quality improvement,
- Build proactive partnerships and new
relationships to establish new areas for
accreditation,
- Establish accreditation programs which
are current, relevant and value adding for
all customers.
- Operational plans and activities are in
line with the society's strategic direction
and goals
- Internal systems are aligned to
strategic direction and towards achievement
of organisational goals,
- Systems of surveyor and facility
feedback are utilised in quality improvement
of internal systems
2. HR DEVELOPMENT & MANAGEMENT
MSQH recruits, develops and
retains adequate numbers of competent and value
driven human resource (staff, surveyors,
councillors and board members) to carry out its
mission in pursuit of its vision.
- Assess HR needs in relation to evolving
core business and develop new recruitment
strategies,
- Train and develop human resource to
sustain and enhance core competencies in
line with organisational goals,
- Retain good people through regular
performance feedback, fair
compensation/incentives, and
reward/recognition programs,
- Apply innovative HR tools & models to
better develop and manage staff,
- Enhance capability of staff and
surveyors in information technology and
knowledge management.
3. SURVEYOR SELECTION,
DEVELOPMENT & DEPLOYMENT
Prudent selection, training and
deployment of surveyors enable MSQH to maintain
standards and deliver high quality service to
its customers
- Selection, appointment of surveyors with
the required qualifications, and appropriate
atttributes,
- Training, development, equitable
allocation of surveys and timely performace
feedback to sustain survey competency,
- Recognition of experienced surveyors and
establishment of "Panel of MSQH Experts" to
further enable customers in their quest for
quality and safety in healthcare.
4. FINANCIAL MANAGEMENT
Finance and other resources are
utilised effectively and efficiently to achieve
MSQH goals
- Create an intensive growth strategy for
better and sustainable financial performance
- Financial planning and management is
proactive and responsive to changing
external environment and internal system
needs
- Increase market share of existing
services and products,
- Expand range and scope of services and
products in response to the needs of
customers, thereby increasing revenue
streams,
- Inculcate strong financial discipline
through best financial practices and
effective financial controls which are
complaint with malaysian accounting
standards.
5. INFORMATION MANAGEMENT
MSQH has a comprehensive
information management system which supports its
mission and goals
- Establish a holistic system to collect,
analyse, store and retrieve information
relevant to business planning and operations
management
- Manage administrative and technical
databases with appropriate levels of
security to achieve effective operations
management and continuos quality improvement
- Acquire appropriate information &
communications technology (ICT) to support
information management,
- Circulation/publish generic information
to educate and enable customers to further
improve quality and safety in healthcare
- Apply knowledge to develop mandatory
performance indicators for patient safety
and other core areas of concern
6. ACCREDITATION SURVEY
MANAGEMENT
MSQH prepares customers for
external evaluation by peers in healthcare and
supports facility improvements to comply with
MSQH standards, in accordance with stated
policies and procedures.
- Orientate customers to embrace a quality
mindset and educate them on pre-set
standards,
- Support and enable customers to attain
optimum levels of quality beyond mere
compliance to standards,
- Organise & conduct survey / external
evaluation of healthcare facilities
- Enhance post survey follow-up and
support
- Evaluate and upgrade the survey process
- Adapt hospital accreditation program to
conform to the requirements of the evolving
regulatory and legal environment.
7. ACCREDITATION PROGRAM
MSQH has a system to determine,
award and maintain accreditation status that
ensures confidentiality of information &
integrity of the process
- Integrity of the process is ensured by
separation of governance from services, and
a system of check of balance between the
survey team's recommendations and
accreditation decision of the councillors
- Post survey documentation and final
decision making on accreditation status is
managed centrally
- Continuance of accreditation status is
encumbent upon regular compliance reports,
with optional focus or compliance surveys,
- A cental registry of
accreditation records is maintained
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