The procedures required for selecting
surveyors are as follows:
Prospective surveyors are expected to have
been employed in the health care sector for
at least ten (10) years, and is currently
employed in one of the following positions
(however titled or designated) in a private
or public health care facility as defined in
the Private Health Care Facilities and
Services Act 1998. These persons must have
been employed in the following position for
at least two (2) years with at least five
(5) years experience in a senior managerial
or clinical position:
- Medical Director of a health care
facility
- Clinical Specialist/Consultant
- Director of Nursing
- Hospital Engineer
Prospective surveyors are expected to have :
- A comprehensive knowledge of the health
care system, contemporary clinical practices
and management strategies.
- Good interpersonal and communication
skills.
- Good report writing ability.
- Commitment to the Accreditation Program
Each application is considered by the MSQH and interviews of potentially
suitable candidates may be conducted when deemed
necessary.
Selected candidates are appointed by the MSQH.
All candidates are notified of the outcome of
the selection process. Successful candidates are
advised of the requirement :
- To attend the next scheduled
orientation/training program; and
- To complete an observation survey.
Surveyors are appointed for
an initial term of two years. At the end of this
period, eligible surveyors may be re-appointed
for further terms as determined by the MSQH.
MSQH conducts ongoing evaluation of surveyors on
their continuing competence. This ensures that
the quality of the services being provided at
any time is maintained or enhanced. A formal
evaluation is undertaken at the end of each
period of appointment before reappointment for a
further term is considered.
Health professionals nominated for possible
selection as surveyors are assessed on the
following criteria :
- Understanding of philosophy and
objectives of MSQH and commitment to them.
- Suitability based on present employment
responsibilities and/or experience.
- Understanding of quality activities and
quality in health care;
- Approach to working in a team.
- Interpersonal skills.
- Competency to write reports.
Prospective surveyors also
require expertise in the following areas :
- Decision making
- Management strategies
- Assimilation and analysis of information
- Teaching/coaching skills
- Understanding the standards and their
intent
- Acceptance of criticism and self
correction
- Knowledge of the Malaysian health care
system and contemporary clinical practices
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