Measurement requires a reference standard. Therefore to measure the quality of care, standards are required against which organisations and individuals can be compared. Such standards must be developed in consultation with relevant professional organizations, reflect currently accepted practices and be widely accepted by all the parties involved. As the development of standards is an evolutionary process, the standards shall be frequently reviewed and updated in the light of advances in healthcare. Measurement alone will not assure quality but will define the extent to which a health care facility and service provider delivers quality care. There must be a mechanism by which any defect identified by the measurement is corrected. 

MSQH standards are developed and edited in cooperation with professionals from public and private health care providers and consumers. Malaysian Hospital Accreditation Standards are grouped into six (6) major areas of concerned. These areas of concerned are:  

  • Organisation and Management 
  • Human Resource Development and Management 
  • Policies and Procedures 
  • Facilities and Equipment 
  • Quality Improvement Activities 
  • Safety and Special Requirements 

Special requirements of these standards are the safety aspects that are not compromised. An organization that does not meet the safety requirements of the standards will not be accredited although it has met the rest of the standards. These standards provide the basis for organisational assessment of the delivery of quality patient care and services, and the utilisation of available resources. 

These standards are applicable to all types of hospitals - public and private, large and small, urban and rural. Today, many people are concerned about finding the best ways to meet their health care needs. When you use a facility accredited by the MSQH, you know its meets our rigorous standards.


Hospital-Wide Service Standards

  • 1. GOVERNANCE, LEADERSHIP AND DIRECTION 
  • 2. ENVIRONMENTAL AND SAFETY SERVICES 
  • 3. FACILITY AND BIOMEDICAL EQUIPMENT MANAGEMENT AND SAFETY 
  • 4. NURSING SERVICES
  • 5. PREVENTION AND CONTROL OF INFECTION 
  • 6. PATIENT AND FAMILY RIGHTS 
  • 7. HEALTH INFORMATION MANAGEMENT SYSTEM (HIMS)

Service Standards

  • 8. EMERGENCY SERVICES 
  • 9 CLINICAL SERVICES - NON-SPECIALIST FACILITY (FOR DISTRICT HOSPITALS)
  • 9A CLINICAL SERVICES - MEDICAL RELATED SERVICES
  • 9B CLINICAL SERVICES - SURGICAL RELATED SERVICES
  • 9C CLINICAL SERVICES - OBSTETRICS AND GYNAECOLOGY SERVICES
  • 9D CLINICAL SERVICES - PAEDIATRIC SERVICES
  • 9E CLINICAL SERVICES - CARDIOLOGY SERVICES
  • 9F CLINICAL SERVICES - ONCOLOGY SERVICES
  • 10 ANAESTHETIC SERVICES
  • 11 OPERATING SUITE SERVICES
  • 12 AMBULATORY CARE SERVICES
  • 13 CRITICAL CARE SERVICES - ICU/CCU/CICU/CRW/HDU/BURNS CARE UNIT
  • 13A CRITICAL CARE SERVICES - SCN/NICU/PICU/PHDW
  • 13B CRITICAL CARE SERVICES - LABOUR/DELIVERY SERVICES
  • 14 RADIOLOGY/DIAGNOSTIC IMAGING SERVICES
  • 15 PATHOLOGY SERVICES
  • 16 BLOOD TRANSFUSION SERVICES
  • 17 REHABILITATION MEDICINE SERVICES
  • 17A ALLIED HEALTH PROFESSIONAL SERVICES - PHYSIOTHERAPY SERVICES
  • 17B ALLIED HEALTH PROFESSIONAL SERVICES - OCCUPATIONAL THERAPY SERVICES
  • 17C ALLIED HEALTH PROFESSIONAL SERVICES - DIETETIC SERVICES
  • 17D ALLIED HEALTH PROFESSIONAL SERVICES - SPEECH-LANGUAGE THERAPY SERVICES
  • 17E ALLIED HEALTH PROFESSIONAL SERVICES - AUDIOLOGY SERVICES
  • 17F ALLIED HEALTH PROFESSIONAL SERVICES - OPTOMETRY SERVICES
  • 17G ALLIED HEALTH PROFESSIONAL SERVICES - HEALTH EDUCATION SERVICES
  • 17H ALLIED HEALTH PROFESSIONAL SERVICES - MEDICAL SOCIAL SERVICES
  • 17I ALLIED HEALTH PROFESSIONAL SERVICES - PSYCHOLOGY COUNSELLING SERVICES
  • 17J ALLIED HEALTH PROFESSIONAL SERVICES - CLINICAL PSYCHOLOGY SERVICES
  • 18 PHARMACY SERVICES
  • 19 CENTRAL STERILISING SUPPLY SERVICES (CSSS)
  • 20 HOUSEKEEPING SERVICES
  • 21 LINEN SERVICES
  • 22 FOOD SERVICES
  • 23 FORENSIC MEDICINE SERVICES
  • 23A MORTUARY SERVICES
  • 24 STANDARDS FOR GENERAL APPLICATION - GENERIC
  • 24A STANDARDS FOR CLINICAL RESEARCH CENTRE

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Contact

MSQH

B.6-1, Level 6 Menara Wisma Sejarah,

230 jalan Tun Razak, 50400 Kuala Lumpur, Malaysia

+603 2681 2232

+603 2681 3199

msqh@msqh.com.my

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