Assalamualaikum Warahmatullahi Wabarakatuh,

Welcome to Malaysian Society for Quality in Health (MSQH).

MSQH left 2016 with much greater success and challenges for 2017 and beyond.

            Since mid 2015, MSQH staff have been working diligently to prepare for the 3rd Cycle onsite ISQua organisational as well as the ISQua Surveyors Training Program Assessment. Three International ISQua assessors from New Zealand, Denmark and Australia were on site from May 9 to 13, 2016 to assesses MSQH against the 4th edition of ISQua Organisational  standards and merge with the Surveyors Training Program,2nd edition. MSQH achieved outstanding compliance level of 99% in the above ISQua International Certification. The certificate was awarded at the recent 33rd ISQua International Conference in Tokyo, Japan last October 2016. MSQH has been conferred with 4 years International Accreditation Status from July 2016 to August 2020. Well done to all who had contributed to this great success.

            Concurrently, MSQH has also been reviewing the 4th Edition MSQH Hospital Accreditation Standards in preparation for the 5th Edition MSQH Hospital Accreditation Standards. This review project that took two years started as early as mid 2015. Several working groups consisting of MSQH Surveyors, Councilors and expert groups from both private and public healthcare providers contributed to this review. The whole document of the 5th Edition MSQH Hospital Accreditation Standards were finalised in December 2016 and was submitted to ISQua forInternational Certification in January 2017. Results will be released in May 2017. Thanks again to the valued experts who had contributed to the development of 5th Edition MSQH Hospital Accreditation Standards which will be available for implementation effective 1st July 2017. Training programs for the 5th Edition Standards are currently on going to prepare the hospitals toward compliance and certification.

            The year 2016 also saw the completion of the Dental Clinic Standards. This is now ready for implementation in 2017. This standards also cover all Ambulatory Care Dental Service providers besides the stand alone for both public and private dental clinics/centers. Congratulations to the MSQH Dental Standards Development working group for the hard work and productive effort in the development of the above standards.

            Standards for standalone Central Sterilizing Supply Services (CSSS) and  Outsource Hospital Linen service providers were also in the final stage of development in end 2016. Hopefully these will be ready by mid 2017 for implementation. The end of 2016 also saw the working group of nephrologists for the development of the chronic dialysis standard meeting again to review the existing format of the chronic dialysis standards to align it with the current 5th Edition MSQH Hospital Accreditation Standards. This should also be ready for implementation by July 2017. Developing Pre-Hospital Care Standards/Ambulance Service Standards will be a priority for 2017.

            International partnerships were also developed in 2016. Firstly, the British Medical Journal (BMJ) / Institute for Healthcare Improvement (IHI) request for strategic partnership and to co-host their 2017 conference in Kuala Lumpur with MSQH and Academy of Medicine Malaysia (AMM) were formalised. This conference is due from August 24th to 26th 2017 at the Kuala Lumpur Convention Centre. Contributors  for poster presentations from all healthcare providers especially from Malaysia is very much encouraged. This is still open until 2nd May 2017. It is time to showcase the best and innovative healthcare services provided by Malaysian healthcare industries. This can help to promote medical tourism for the nation. Over sixty countries’ representatives will be attending this conference. MSQH calls all Malaysian Hospital and Services providers to take advantage of this opportunity to share the best of what you have and to learn more on quality in healthcare from international and local presenters.

            Secondly we are happy that MSQH has won the bid to co-host the 35th International ISQua Conference in Kuala Lumpur Convention Centre from 23rd to 26th September 2018. This will provide opportunities to all Healthcare providers in this country to experience attending this International Conference on home ground. This has been the dream of MSQH to bring this conference to the Malaysian shores for the benefit of all MSQH members and will ultimately benefit all patients in the country.

            In March 2016 MSQH partnered in the historic milestone with the Malaysian Health Tourism Council in the successful enactment of double tax deduction for MSQH accredited hospitals. In the midst of a busy year, on 1st December 2016, MSQH conducted a one day healthcare summit with participation from representatives of Patients for Patient Safety Malaysia. This proved to be a great success as feedback from participants indicated 89% being happy with the MSQH staff’s assistantance and 94% said the conference was well organised. 2016 also saw the successful completion of MSQH Business Plan 2016-2020 and Risk Management Plan 2016-2020.

            Introducing Accreditation of Healthcare Facilities and Services in the country is one of the biggest contribution of MSQH since its inception in 1997. MSQH in fortunate to receive support from the major healthcare players in the country such as the Ministry of Health, Association of Private Hospitals of Malaysia (APHM),Malaysian Medical Association(MMA) as well as the Academy of Medicines Malaysia (AMM) and the various healthcare related professional bodies. The Hospital Accreditation Program has resulted in an excellent frame work for good clinical governance within healthcare organization and linking it with patient and staff safety outcomes. MSQH is happy that it could motivate increasing numbers of medical staff to be trained as healthcare quality experts. The bonus is that is has provided to be a big boost for medical tourism and has enhanced the country’s image in international market.

            MSQH would like to take this opportunity to thank all our members, stakeholders, our MSQH Committee, Council members, Surveyors as well as networking partners such as International Society for Quality in Healthcare (ISQua)Asian Society for Quality in Health Care (ASQua),Standards Malaysia, Malaysian Health Tourism Council,British Medical Journal (BMJ) / Institute for Healthcare Improvement (IHI)ECRI Institute andMalaysia Productivity Corporation (MPC) and  all those who had provided MSQH with immense support and contribution in achieving our vision, mission and objectives as educator, facilitator, enabler and advocate for patient safety. Last but not least let me also thank all the MSQH secretariat staff for believing in and supporting MSQH all these years.

Thank you.

Dr. Kadar Marikar

Chief Executive Officer,

Malaysian Society for Quality in Health




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