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Prof Dato' Dr Hj Abdul Rahim Abdullah
Prof Dato' Dr Hj Abdul Rahim AbdullahChief Executive Officer



Assalamu’alaikum warahmatullahi wabarakatuh

and warmest greetings from MSQH

All of us take quality seriously that accreditation provides not just peace-of-mind for our clients but also take great pride that our commitment to quality is recognized by an independent agency. The accreditation process enables us to be up-to-date with professional and industry standards, as well as helps us maintain compliance with healthcare laws and regulations. It is a voluntary activity initiated by the organisation that requires a rigorous self-evaluation and an independent, relatively objective appraisal of the overall quality and safety by peers. Ultimately, the purpose of accreditation in healthcare is to strengthen your organization and prove that you provide high-quality and safe care. It is our belief that sustaining accreditation is of significant importance to provide oversight particularly during critical times such as the present Covid-19 pandemic and maintain the integrity and credibility of the hospital’s achievements

As such, we in MSQH take note the challenges for healthcare facilities to provide and deliver safe high quality services in the “new normal emerging from the COVID-19 crisis” and the efforts taken to ensure the safety of patients as healthcare facilities and services begin to “reopen”. Still, it’s understandable that many people may be reluctant to visit hospitals after seeing media coverage of COVID-19’s devastating toll. As more is known about this threat, MSQH as a professional peer review organization is continually looking for ways to support, schedule and maintain the safety of our survey teams when hospitals reconfirm for surveys following guidelines and current available data and recommendations by the MOH. At the same time we will actively facilitate and support any efforts in making staff and patients feel safe. We will continue evaluating, educating and enabling hospitals in taking steps to ensure the safety of patients and staff without conveying the impression that hospitals are overly risky places where patients might contract the virus.

In a recent study in Jordan, ISQua found that accredited hospitals were found to have trained staff on Prevention and Control of Infection (PCI, occupational safety, risk management, protocols and protocol adoption. The PCI program are well-structured with complete policies and procedures that reference healthcare standards, thus, have a stronger ability to upgrade their disaster management plans to better manage COVID-19 cases (from triage to inpatient). The other finding is that Infection Control Committees (ICC) that convened regularly to inform/ monitor practices were able to support accurate, timely communications and decision making

The challenge is to help people feel comfortable about returning to their doctors and hospitals. Together, we will need to consistently communicate to help the healthcare industry rebuild this trust and confidence. The message to the public is “don’t let the pandemic stop you from getting the care that you need and that people should not delay visits to doctors and hospitals”. We also might need to rethink images that might contradict the external message that hospitals are safe places to receive care. Also, as a result of the pandemic, healthcare habits and health seeking behaviours are changing. Telehealth or telemedicine will come into play more than ever. However, telemedicine still has a number of limitations particularly with respect to assuring high quality and the safety of healthcare provided, with one of the most crucial being that doctors are unable to assess the patient physically in order to provide the most accurate diagnosis or medical advice. MSQH believes that the continuing development of standards especially in telemedicine related services in the “new normal” would be crucial towards assuring high quality and safe care.

I would like to remind all members that MSQH shall proceed with its ISQua recertification for continued international recognition since 2008 sometime in September-October 2020. In addition, MSQH will be having its AGM and election of officials before the year end and probably before end of November 2020. Both have been delayed due to the government MCO (Movement Control Order) in view of the Covid-19 crisis.

We in MSQH would like to take this opportunity to say thank you very much and show our heartfelt appreciation to Assoc. Prof. Dr Muhammad Abdul Kadar Marikar for over two decades of hard work and sacrifices, significantly leading and contributing to the birth and growth of MSQH as well as building up its resilience sustainability. In taking over the helm on the First of July 2020, the staff and I are determined to continue these amazing efforts. To our honourable stakeholders and esteemed partners, we hope to continue to forge our alliance towards achieving high quality and safe healthcare for the people.


Faithfully yours,

Prof Dato' Dr Hj Abdul Rahim Abdullah

Chief Executive Officer

Malaysian Society for Quality in Health


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